1. GENERAL

These General Conditions regulate the use of the website www.cimacoppi.cc (hereinafter, THE WEBSITE), property of Cima Coppi Cycle Wear C.B. (hereinafter, THE COMPANY) with EU registered VAT number ESE74397258 and fiscal address: Calle Francisco Cambó, 18, Oviedo 33012 Spain. For any inquiries, comments or suggestions in regards to these conditions, you can send your comments and requests via email: info@cimacoppi.cc or phone number (+34) 611451826.

2. USER OBLIGATIONS

By using this website you accept the following:

• To provide true and current information to access and utilize the services we provide (name, address, email and phone). If the information provided is incomplete or incorrect, THE COMPANY will not be responsible for any delays or failures in the delivery of our products or services.
• To not use THE WEBSITE to place fraudulent, false or speculative orders. If we suspect this is the case, THE COMPANY reserves its right to cancel the order and/or inform the pertinent authorities.
• To be of legal age to engage in a legally binding contract to purchase the products and services offered through THE WEBSITE.
• To make adequate use of the services offered through THE WEBSITE, according to the applicable jurisdiction.
• To not engage in any activity that could interfere with the operation of THE WEBSITE.
• To pay the products and services contracted through this website, as well as any expenses derived from shipping, payment processing and customs processing, if applicable.

3. PRODUCT INFORMATION

All products offered through THE WEBSITE are manufactured by THE COMPANY in Spain, with the majority of materials being of EU origin. Additional information about the materials, characteristics and origin and of each of our products can be found in each of the product pages.

THE COMPANY offers international shipping for all its products, unless otherwise stated in each product page. If any destination country is not available by default during the purchase process, the customer needs to contact THE COMPANY to get a confirmed quote for shipping costs to their destination.

Prices shown in THE WEBSITE include VAT when the user selects a shipping destination within the EU. VAT is not applied to orders delivered outside the EU. Shipping costs are calculated during checkout and need to be revised and accepted by the user before placing an order. You can get more details about shipping costs and delivery times here: Delivery Information

Most products offered through THE WEBSITE are manufactured to order. Once an order has been confirmed, the estimated time for production is about a week, but can increase during holidays, busy periods and/or if the order contains special requests, such as customization.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY

All THE WEBSITE’s contents, such as product designs, texts, graphics, photographs, logos, icons, images, as well as graphic design, source code and software, are propriety of THE COMPANY or of a third party whose rights THE COMPANY holds. They are, therefore, protected by national and international legislation and it is strictly prohibited to use any of these elements for commercial purposes or for distribution, modification, alteration or recompilation, without specific consent.

5. APPLICABLE LAW AND JURISDICTION

The relation of THE COMPANY and the user through THE WEBSITE is governed by the present Terms and Conditions and by the Spanish legislation. Any controversy that may arise in relation with the use of THE WEBSITE, THE COMPANY or its products will be subject to the jurisdiction of the courts of the city of Oviedo, Spain.

6. DATA PROTECTION AND PRIVACY

Who is in charge of handling your data?

Legal Entity: Cima Coppi Cycle Wear C.B.
VAT: ESE74397258
Address: Calle Francisco Cambó, 18 - bajo izda., 33012 Oviedo, España
Phone: (+34) 611451826
E-mail: info@cimacopppi.cc

Why is your personal information collected and stored?

By virtue of the provisions of the EU Law 2016/679 of General Data Protection Regulation (GDPR), we hereby inform you that by accessing and making use of THE WEBSITE your personal information (including name, family name, address, telephone and phone number) will be collected, stored and treated for the following purposes:

(1) In case of placing an order: To register you as a customer and fulfill your order.

(2) In case of subscription to our newsletter: To send you commercial communications about our products and services via e-mail.

(3) In case of sending inquiries about our products and services via e-mail or online form: To respond to your inquiries and provide you with the information requested.

(4) Data release to public authorities or organisms when required by legal dispositions and regulations.

Do you share my personal information with any third-parties?

Your personal information will not be shared with any third party, with the exception of those providing services integral to the fulfillment of your order (couriers, financial institutions, etc).

In addition to this, your personal information may be released to public organisms and authorities whenever there is a legal regulation that requires so.

To exercise your rights of access, modification, cancellation and opposition, you can contact us via email (info@cimacoppi.cc) or phone (+34 611451826).

For any claims in regards to the treatment of your personal information, you can contact the Spanish Agency for Data Protection (AEPD), with address C/Jorge Juan nº6, C.P. 28001-Madrid.

7. COOKIE POLICY

THE WEBSITE uses session cookies, permanent cookies and third-party cookies in order provide and improve our services and customize your experience. In accordance to the provisions of the EU Law 2016/679 of General Data Protection Regulation (GDPR), we hereby inform you of the kinds of cookies we use, so that you can decide how to manage your preferences.

Internet cookies are text files that are stored on your computer's web browser. You have the option to configure your web browser to prevent the creation of these files, as well as to be alerted when one of these files is created.

THE WEBSITE uses the following types of cookies:

• Technical Cookies (Session and Permanent Cookies): These files are used to identify each user's session, eliminate the need of repeating certain processes (such as authentication), remember your previous selections and manage your shopping cart. These cookies are necessary to complete your order in THE WEBSITE.
• Third-party Cookies: These cookies collect generic and anonymous analytic information regarding the users' access to THE WEBSITE. They are aggregated and processed with statistical purposes only, in order to understand how users interact with THE WEBSITE. These cookies are created by Google Analytics, a web analytic service developed by Google Inc. that allows to measure and analyze how users navigate a website. You can access Google's Cookie Policy here.

THE WEBSITE will ask for your consent to accept or reject all third party cookies. You can also configure your web browser at any point to completely reject the use of cookies, including technical cookies. However, you must understand that disabling our technical cookies will result in limiting functionality.

8. WARRANTY AND RETURNS

Please, check our Warranty & Returns page for more information.

9. DELIVERY INFORMATION

Please, check our Shipping page for more information

10. DUTIES AND TAXES FOR ORDERS OUTSIDE OF THE EU

THE WEBSITE only charges VAT to orders inside the EU, at the rate of the country of delivery. For orders outside the EU, THE COMPANY is not responsible for your local duties or taxes. These are collected by THE CLIENT's local government upon landing of the parcel at the destination country and paid directly to the courier before the parcel is delivered.

THE CLIENT acknowledges and agrees that any and all taxes, tariffs, import/export duties, customs fees, or other governmental charges arising from or related to the manufacture, shipment, or delivery of the garments shall be borne exclusively by THE CLIENT. Under no circumstances shall such charges give rise to any claim, defense, offset, delay, or allegation of breach of this Agreement by THE COMPANY.

Please, check our Shipping page for additional details and contact your local customs and duties office for more information.

11. CUSTOM GARMENTS

CUSTOM GARMENTS are made-to-specification garments that fall under the categories listed in the Custom section in our website, including but not limited to garments with personalized sizing, embroidery, colours, design details or finishings that differ from our standard online collection garments in standard sizing.

11.1. CUSTOM NATURE OF WORK

THE CLIENT acknowledges and agrees that all CUSTOM GARMENTS are custom-made, one-off items created specifically to THE CLIENT’s specifications. As such, they are not standard retail products and may vary slightly from mockups or digital representations.

11.2. FEES AND PAYMENT TERMS

All fees paid for CUSTOM GARMENTS under this Agreement are NON-REFUNDABLE.

Due to the custom nature of the work, once production has begun, no refunds, returns, cancellations, or chargebacks will be permitted.

11.3. DESIGN APPROVAL

THE CLIENT must review and approve all design proofs, measurements, and specifications prior to production. Approval may be provided via email or written confirmation. Once approved, THE COMPANY will begin fabrication and after approval:

• THE COMPANY may rely on approved material without further confirmation
• Any changes requested will be treated as a modification and may incur additional fees.

11.4. VARIATIONS AND AESTHETIC DIFFERENCES

THE CLIENT acknowledges that:

• Minor variations in color, embroidery, stitching, sizing, or placement may occur
• Digital proofs are representations only and may not perfectly match the final garment

Such variations shall not constitute defects or grounds for refund.

11.5. MODIFICATIONS AND DISPUTES

In the unlikely event of a dispute regarding the final CUSTOM GARMENTS:

Requests for changes to completed or in-progress CUSTOM GARMENTS (including embroidery size, dimensions, or aesthetics) are treated as new work and subject to additional fees.

THE COMPANY is not obligated to alter or remake items without compensation.

11.6. REPLACEMENT GARMENTS

If THE CLIENT requests replacement garments for any reason not due to a verified production defect any replacement garments will be treated as new order. Additional production fees may apply.

11.7. DEFECTS

Claims of material or manufacturing defects must be reported within 30 days of delivery.

This does not include:

• Fit issues resulting from THE CLIENT-provided measurements
• Aesthetic preferences
• Normal wear and tear or misuse

THE COMPANY reserves sole discretion in determining whether an item qualifies as defective.

11.8. DELIVERY AND TIMELINES

Production and delivery timelines provided are approximate, good-faith estimates, and may vary due to materials, complexity, backlog, waitlist, or external factors and are not guaranteed.

THE COMPANY shall not be liable for any delays beyond its reasonable control, including but not limited to supplier delays, shipping disruptions, equipment issues, or force majeure events.

THE CLIENT agrees that delays shall not constitute a breach of this Agreement and shall not entitle THE CLIENT to refunds, chargebacks, cancellations, or damages of any kind.

11.9. CLIENT DELAYS AND APPROVAL DEADLINES

THE CLIENT agrees to provide timely feedback, approvals, and required information in accordance with deadlines communicated by THE COMPANY.

If THE CLIENT fails to provide approval or feedback within the specified timeframe:

• THE COMPANY may pause production and revise delivery timelines, or
• If THE CLIENT requests adherence to original deadlines, THE COMPANY may proceed using reasonable professional judgment without final approval

In such cases:

• THE CLIENT accepts full responsibility for resulting aesthetic or design outcomes
• Such outcomes shall not, under any circumstance, be considered defects
• THE CLIENT waives any right to refunds, chargebacks, or disputes related to those outcomes

Requested corrections or changes will be treated as a new service and subject to additional fees.

11.10. NO CHARGEBACKS / DISPUTE RESOLUTION

THE CLIENT agrees to contact THE COMPANY with any issues before initiating a chargeback or payment dispute.

THE CLIENT acknowledges:

• All products are custom and non-refundable
• Production decisions made due to Client delays are binding

Chargebacks in violation of this Agreement constitute breach. THE CLIENT is responsible for:

• The full contract amount
• Any associated fees, penalties, or losses incurred
• Reasonable administrative and legal costs required to dispute or recover funds

11.11. LIMITATION OF LIABILITY

THE COMPANY’s liability shall be limited to the total amount paid by THE CLIENT. THE COMPANY shall not be liable for indirect, incidental, or consequential damages.