WARRANTY
All of our products are covered by a useable lifetime warranty which covers any defects in material or workmanship for the useable life of the garment. Normal wear and tear is a natural part of garment use and is not covered under warranty. If you have a warranty claim please email and we will repair, replace or credit you at our discretion.
All of our items include washing and care information. This information is also listed online for each of our products. Our warranty does not cover any issues that may arise if garments aren't cared for as per our instructions.
RETURNS FOR STANDARD GARMENTS
Returns/refunds are only available for items in un-worn condition within a maximum of 30 days. Incurred shipping costs are the responsibility of the customer. Please, email us prior to sending a return to receive a return authorization and ensure the correct import/export process. We will issue a refund upon receipt of the returned item and after verifying its condition.
Please, understand that there may be slight differences between the colours displayed on your screen and the colours of the actual garment, and be certain of sizing before you place your order. Please, check our Size Guide for more information and don't hesitate to contact us to discuss your sizing concerns and any considerations you may have prior to purchasing.
Exchanges: We do not currently offer traditional 'exchanges'. If you would like to exchange an item for a different size or colour, please, contact us to return the original item for a full refund and place a new order. We make our items to order, so this is also the fastest way for you you to get your new item/size into the production line, without having to wait for the return process.
Note: Due to the unique nature of our made-to-order production process, and potential variance in textile/colour inventory, in exceptional circumstances we reserve the right to either refund, exchange, alter, repair, credit etc. at our discretion. Restocking fees may apply.
RETURNS FOR CUSTOM GARMENTS
We do not accept returns/issue refunds on custom orders. All items customized by customer request are final sales. These products are always covered by our warranty which covers any defects in material or workmanship for the useable life of the garment.
Custom garments are items that fall under the categories listed in the Custom section in our website and any garments with personalized sizing, embroidery or finishing that differs from standard sizing or collection garments.
With our custom options, we want to give you the ability to take make our standard offerings even more tailored to your needs and preferences. We offer a wide range of customization options and strive to make them available at very reasonable prices. Some small changes we even offer for free.
We do have a very strong record of successful customizations for first time customers, but we envision our custom process and options, especially those related to custom sizing, to suit our repeat customers best: they already know and love our products and maybe want to get them in a unique colour combo or, after extensive use, have a clear idea of what sizing tweak will make the garment fit them even better. Getting the perfect custom fit is a process that we can always fine tune with every subsequent order.
If you are uncertain about your needs or the commitment required to get a custom product, a standard item from our online collections may work better for you for your first order. We offer a wide range of colour options and sizes and our knits are very elastic, so each size can accommodate a wide range of body types.
Custom sizing is geared to people who fall clearly outside the ranges of any given size in our sizing chart.
We don’t envision this process for small adjustments of just 1cm here or there, and can’t guarantee any given measurements to the millimeter. With our garments being made of knit materials with quite a bit of stretch, they will sit different on different body types and also depending on how exactly you wear them and how much you stretch the fabric, so the exact measurements when worn can vary slightly from one person to the next.
It is extremely important that we receive correct and accurate measurements in order to make your size modifications. We have a detailed video in our Size Guide to help you with this. If, after receiving the item, the size modifications do not work for you and we determine that the problem is due to incorrect measurements, we can offer, at our discretion, to retailor the garment, whenever possible, or to replace it with a new one made to the correct measurements, if retailoring is not possible. In both cases, you will need to cover the costs of shipping the item here and back to you. Additional restocking fees may apply.
If the customized item doesn’t fit and the measurements you provided are correct, please, write us to open a warranty claim so that we can investigate if there has been a manufacturing error.
Please, understand that with our custom sizing, as long as the measurements we receive are accurate, we can ensure that the FIT for the garment is adjusted to your measurements, but we cannot always ensure PREFERENCE. The goal of the custom cut is to get the garment to fit as per the photos and description, it's not to change the product to something different.