> What's the difference between "Quick Custom" and "Full Custom"?
Quick Custom products are for when you just want to add that little touch of personalization to a collection product like initials or a nickname - maybe for a gift! We've optimized this process to not have the additional factors that full custom has. Full custom is for when you want to design a dream product different from those in the store, likely in larger volume for a group, club or event. This is a more involved process and requires a discussion, drawings, a sample jersey and a little more back-and-forth communication.
> What are your minimums (MOQ) for "Full Custom" projects?
There are no minimums. You can do full custom and purchase just one garment but ideally you choose stock patterns and processes, stock colors and finishings. Understandably, if you desire custom drafted patterns, non-stock finishings and merino dyed to a specific pantone colors we can only do that economically if you order a larger, set number of pieces. In theory, that could still be just 1 piece, but that'll cost ya. Another case of less (garments) is more (cost). Garments are discounted by volume.
> What are your volume discounts?
Discounts for custom orders from in-stock materials are, in general*, at 7, 14, 26, 61, 101, 251+ pieces. *this is true 99% of the time.
> Can you embroider logos of bike brands like Campagnolo or Colnago?
If it is a registered trademark in force, we absolutely will not do it without permission from the brand. Any brand trademarks we have done have been with permission or in collaboration (Crust, Kona, Rocky Mountain, Magura, etc). It is trademark infringement to reproduce another companies logo without permission, and especially to profit off of it. Any company who does so to make a few bucks has just put a price on their business ethics and we are not that type of company. We're creative folk, I'm sure we can come up with something rad (rather than stealing) if permission cannot be had.
> Can I order wool custom dyed to a specific pantone color?
We can dye to pantone in the 185gsm lightweight merino, with a minimum order of approx. 60 garments per custom color. We cannot custom dye the 285gsm midweight at the moment. However, we can offer the midweight in 45 colors,  of which we stock 18. To bring in non-stock 285gsm colors will also have a MOQ of approx. 40 pieces per color. Custom colors will increase lead time.
> Why can’t you give me an immediate quote without seeing a design?
Simply because we have no idea how much time or work your mystery item will involve. We're uniquely able to build you a never-before-seen-or-made garment so we can't quote a price for an item that we haven't seen or maybe isn't possible. The more upfront information you can provide the more accurate estimation we can return. We don't guarantee a final price per piece until we've made a sample and it's been approved. Collection products can be a general idea of pre-volume-discounted price for a similar garment.
> Can you print (sublimate) my graphics on my jersey instead of embroidery
No. Sublimation is a printing process optimized for polyester fabrics, is not for merino, and is responsible for some of the worst looking jerseys in cycling history. See: '94 Castorama, Xirayas de San Luis or the Amore&Vita sponsor chaos. Embroidery is always class and so, we embroider. When designing for embroidery simple text or iconic logos work best, less is more.
> Do you make your garments with standard polyester (ie. synthetic) textiles?
No, we don't. We don't have any petroleum-based textiles in the studio, we're not set-up to do synthetics and it's just not our thing. Our garments are petroleum-free, environmentally friendly products. We don't want our jerseys contributing to the micro-plastics in the ocean problem - 'sustainability' info-drop: this happens when you wash polyester clothing in your washing machine.
> What’s the difference between chainstitch and standard embroidery?
Chainstitch, also called Chenille, is embroidery characterized by a thick, looping, voluminous texture often seen on ‘vintage’ garments. It’s great for vintage jerseys, large embroidery elements and has good elasticity. Standard embroidery, often called “satin stitch” is flatter, dense embroidery which excels when doing small details, text or fine elements and logo work. Standard embroidery can do it all, and has low set-up costs, but with very large text it can be a stiff, non-elastic portion of the jersey which can be less ideal, especially on the lightweight jerseys. We'll make recommendations which match your design/goals to any mfg considerations.
> I’m a little confused about the patterns. Do I have to use a specific pattern? Can I make changes? Add stripes?
Patterns describe garment fit, sleeve type and seams and are often designed for a specific textile. Yes, we can change them. We make base patterns that satisfy 98% of customer requests, and they'll likely work for you. The various items in our store are built on those base patterns. In general, we can add to or slightly modify the fit or features of pattern with little to no added cost. However, significant modifications will incur additional costs. Completely new custom patterns start at 250€.
> What the heck is a Raglan?
It’s a sleeve construction characterized by a single piece of sleeve textile that curves up from the ‘sleeve hole’ and attaches at the collar while having no seam on the top of the shoulder and leaving a diagonal or curved seam line from the underarm up to the collar. Google it! We also have patterns that feature the more common ‘set-in’ sleeve, with a traditional arm hole and seam at the shoulder.
> Can you make patches or sew patches onto the jerseys?
Yes, of course. Patches are normally made with standard (“satin stitch”) embroidery, so it may be more efficient if we just embroider the jersey directly. However, if the volume of pieces is enough, or you have patches already made, or you just want them, we can sew them on, or make them for you and sew them on.
> Can you make jerseys for our brand?
While our focus is direct-to-customer, we can make garments for resellers on a case-by-case basis. We've previously made garments for The Service Course, Kona Bicycles, Rocky Mountain Bicycles, Brompton Bicycles, Magura and many shops, cafes and startups. It depends on the garment and the goals. It never hurts to ask!
> Do you white label? Can we remove your tags or change them to our tags?
Short answer, No. Long answer is no but comes with an email explanation. Again, we're a direct-to-customer gig, but if your project works then we can collab on a tag design if needed!